frequently asked questions
Is there a minimum order requirement?
Our minimum order is $150, not including delivery.
Does the Rental Cost included delivery and set-up?
Delivery and Set-Up charges are separate and vary depending on location and time
What are the delivery costs?
Delivery is based on quantity, location, and time of drop off / pick-up. Our normal delivery times are from 8am-8pm. Premium hours will cost more.
What are your normal delivery hours?
8am-8pm. Premium hours have a premium surcharge.
Can we do our own delivery and pick-up?
Sorry, we don’t allow this. The damages and subsequent replacement charges usually outweigh the delivery cost. Let us handle the hard part!
Where do you deliver?
We will deliver almost anywhere on the East Coast! Fees will be varied depending on mileage and length of rental.
How long is your rental period?
Our rental cost is for one day.
What’s the Order Process?
1: Quote: We will provide you a total cost quote, which includes cost of rentals, Delivery/Pick-up and sales tax. A quote is not considered a hold or reservation.
2: hold: We will hold, in good faith, any order without deposit for up to thirty days after placing the hold and within six months of the event.
3: reservations: Thirty days from Hold date we will contact you to confirm. Once we have received confirmation we then require a 25% deposit. This deposit is 100% refundable up to thirty days prior to your event minus a $75 processing fee.
4: payment in full: your invoice will need to be paid in full thirty days prior to the event date. orders placed within the thirty- day period before a scheduled event must be paid in full at that time.
How far in advance should I place my order?
We take reservations as early as six months in advance. We will also take orders as late as “day of” for additional surcharge, if product is available.
Can I add more items closer to the date?
Yes, we can handle last minute additions, subject to availability. However, the total count may not be dropped more than 10%, five days prior to the event.
Oops! We made a miscalculation and now some of the products we rented don’t fit in the space. Can we return them without being charged?
Sorry! We don’t refund for mistakes or change of plans.
What happens if my item gets damaged at the event?
Inevitably there will be damages. We will try our best to clean or repair at no cost to you. If however there is major damage and we cant fix it easily then the cost will be billed to the clients credit card as per terms of rental.
Do Ghost Chairs have a pad option?
No, the intrinsic beauty of the chair is its simple and minimal design. Please consult with your wedding planner as they may have other solutions.
Can the Ghost Chair seat all my guests comfortably?
Definitely, the MFG specifications say the chair has a 300lb capacity.
Do you provide design / planning services?
We are happy to lend a hand for small events and give you suggestions based on your venue. Please use one of the many talented and professional planners in your area otherwise.
620 N 4th St
Wilmington, NC 28401
PO BOX 835
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917 971 3133
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